Hi timcollier1965 Thanks for posting and welcome back to the community. Learn more. Browse Virgin Media Virgin Media Community. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anythingLook out your virgins media virus safe settings have blocked this site. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023; Cannot Turn Off Websafe and Child Safe in Security matters 29-09-2023Hi, i can’t turn on child safe or web safe from the security area of the my virgin media website. 220Virgin Media parental controls are the tools we offer to help keep your family web safe. Step 2. I can access this site via o2 or other Wi-Fi providers but not VM. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. Make sure your device is connected to the Virgin Media router. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. Learn more. Manage Your Account. Have you ever been able to access your online account?Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Options. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. If it’s not a technical issue you need help with then we’re here to support you on. Learn how you can change Web Safe settings to turn Child Safe off. need user name and password of account to log in. Lee_R. If you're still having issues changing your settings, please let us know. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Your account. in/myVM . I wouldn't. Simply open the Google Play Store (formerly Android Market)There are different levels of filtering, and you can even pick individual web sites. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Go to the URL of a proxy site. Joining in. After that, click onManage services. This bypasses Virgin media website blocking, allowing you to access. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 67. Hi Carley, It won't even log me into my account, as soon as I click log in the Web browser just keeps loading. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. com email address, select your provider as virginmedia. Account - Mobile. We will need to run some further checks from our side so I am going to pop you over a private message to take a few details. Hello, I'm trying to turn off the virus and child safes, but I keep getting an error: "sorry the changes you made haven't been - 5369763 Browse Virgin Media Virgin Media CommunityStream from Virgin Media. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Any website unsuitable for children is blocked by default. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Access your bills, diagnose faults and manage your package. Changing the computer's network settings to use any Public DNS should re-gain full access. We'll go over how to set up the filter, what. Please look out for the envelope on the top right of your. com again and noticed a. 67. I keep getting the following message and when I have checked back a couple of days later nothing has changed. If you need to change the settings of your Virgin Media hub while it’s in modem-only mode (to put it back. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. If your websafe option is off, then the toggle will be greyed out. Stay safe online. If you could kindly inform us if this still happens when you visit a VPN site, we can take things further here - we may need to drop you a PM to try this on our side if this still isn't working for you!Child safe not working. Changing Virgin Media Web Safe Settings on Desktop/Laptop. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Turn on suggestions. Is the account in your name and when you sign into your Online Account is it showing as the primary user? Regards Paul. Please check the red bar at the top for a message from myself. Click: Web Safe. Then try this link to see if that allows the page to load. Re: Web Safe - not able to turn on in Switched On Families Tuesday; what is wrong with virgin media support team?? in Security matters Sunday; Safe Mode causing Errors, even when turned Off. Go to your TV Guide. 168. This recording is only available on your home network. You’ll then be able to use your same old phone to make. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. How to disable Virgin Media Web Safe. Add a new username and password. All of them would fall under a "Proxy/VPN" type category. 5. 1. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. on 19-07-2023 11:04 Hi thank you fir the reply. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. The first is categories. You’ll then be able to use your same old phone to make. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Child Safe show is off but it's on and can't change it. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Learn how you can change Web Safe settings to turn Child Safe off. 2. 220. It’s easy to turn on. Broadband. 2. Virgin Mobile. Thank you for your reply and for confirming you have checked the settings on the site. For some customers the Web Safe adjustments are not functioning. Turn on suggestions. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. on 09-07-2023 22:56. How to turn on Child Safe. 1 REPLY billyg051 On our wavelength Options on 23-02-2023 22:15 Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Web Safe only works when you’re connected to your Virgin Broadband at home. Web Safe only works when you’re connected to your Virgin Broadband at home. on 27-07-2022 14:17. Child safe is stuck off on my account despite it looking like it's active on my settings page. 2 weeks ago. Can you try refreshing your network and clearing your cache and cookies. Use the authenticator app to scan the QR code displayed on your browser screen. nslookup protonvpn. QuickStart, set up and connections. Account - Cable. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. To turn off your guest WiFi network, visit your network settings by entering 192. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. Discover the web for yourself. 220Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Web Safe only works when you’re connected to your Virgin Broadband at home. If you want to turn it off again, you can do so whenever you like. Tried every browser, device, incognito mode etc. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. It only appears when using Microsoft Edge as the browser. Expand the Email option. I just got a URL from the IT team for the VPN. Go to My Apps. Turn on suggestions. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Web Safe blocking access to sites when using Edge browser but not when using other browser protonvpn. Same as if you try to watch pronhub on mobile data (without turning off adult filter from your provider), switch to your VPN bypasses all the operator filters and blocks. Trying to turn off child safe and it keeps popping up with the message "sorry the changes you made haven't been saved". To confirm Web Safe is working try going to. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Highlight the show you want. Any website unsuitable for children is blocked by default. I just bought an htc desire c android phone. 222. Virgin Media takes online safety seriously. Hey @DavidCalla,. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. icon on the upper-left edge of your screen. Subscribe to RSS Feed; Mark Topic as New;SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. Hi thank you fir the reply. Options. Stream from Virgin Media. Follow these steps to turn off Virgin Web Safe: Note: Even with these settings turned on, you can use a VPN to bypass. Virus Safe3. Pretty easy really. AS Name. So there is a list of the following possibilities: 1) Blocked IP . These are two settings – Virus Safe and Child Safe. To activate Virgin Media Parental Controls select ‘ACTIVATE’. There's no firewall settings that I can see, and one time I got to see a page saying. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. Abdelmonem. Settings. 168. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Go to your TV Guide. If you want to turn it off again, you can do so whenever you like. Reply. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. We'll go over how to set up the filter, what. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. We'll be more than happy to assist from here!Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. These tools can be installed across all devices, including mobile phones, computers and consoles. Legend 59 ViewsClick the Settings icon on the right side of the menu bar. 2. Doesn't work in Igconito, Chrome Browser, Edge or Safari. 2. Hoping someone can help. Select SPAM Settings. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. No, you can keep using the same phone you’ve always used. The Parental Controls area in My Virgin Media will be updated once the service has been activated or deactivate. More about Web Safe. I can access their US site but not their Europe site. Select your channel and press or to scroll back through the history of shows. QuickStart, set up and connections. The directions that i am fixing to give you (step-by-step) are for the Mobicip App. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. If you changed the computer's network settings to use any Public DNS does that re-gain access. This will allow you to. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Enable the Auto forward button . If you are at home, check that you are connected to the same network or SSID as your Virgin. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. This is a workaround for when Child Safe does not or can not be turned off. Engage with our active forum today!. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. If you are a Virgin Media customer, then you may want to access the router settings at some point. Virgin is still working on a more flexible system. If you want to turn it off again, you can do so whenever you like. If you changed the computer's network settings to use any Public DNS does that re-gain access. Account - Cable. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. If you are having WiFi issues then be sure to check out our guide on the 5 most common Virgin Media WiFi issues right here. 168. This includes restricting children from accessing inappropriate or adult content. If your Virgin Mobile is connected to your home broadband, you can browse protected. Account - Mobile. 123. See Options. 0 is a powerful and sophisticated router that provides a range of advanced features and tools. Any attempt bounces me back to my account page. First turn off the Child Safe filter. Virgin Media takes online safety seriously. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. My child safe settings are off but are currently blocking sites regardless. Try visiting VPN site to see if issue persists, by default Child Safe blocks access to some VPN services. . In this conversation. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Switched On Families. This is the same message that I get from numerous sites. Manage Your Account. Switch on Child Safe. 1, (if you have never done this before then it will be the default password on the sticker on the base of the hub), find the WiFI section and untick the boxes for both the 2. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. Just sign in to My Virgin Media and change your settings. Although Virgin Media WiFi includes content protection, to make. This lets you manually addHi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. When it comes to network security, one of the biggest challenges organisations face is the potential cost and complexity of managing everything in-house. 3. The computers and devices you wish to authorise are set up so that. I keep getting the message seen in the attached picture. Limit who can send messages to them or turn off direct messaging completely. 1. - 5429856. Shows available as Catch Up TV are indicated with this symbol: Step 3. Bypass Child Safe & Virus Safe. Changing the computer's network settings to use any Public DNS should re-gain full access. The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media Web Safe Log in to your My Virgin Media account. You can try the service free for three months, and if you'd like to continue using it after that a charge of €4 per month will apply to your bill. Secondly, Virgin Media uses a Web Safe feature, which is often turned on by default. All Rights ReservedTo turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. 1. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Options. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. I keep getting the message seen in the attached picture. The question was whether to disable the modem's firewall and rely on the router's only. My Virgin Media App. Regards. Click the big on/off icon to connect. Has anyone figured out how to continue using kodi with child safe on Virgin UK switched on?. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned off 0 KudosFix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Sign in to My Virgin Media a. Email address. Click here to view more details on content filters from Virgin Media’s Web Safe. Note: If you’re using an ntlworld. Hi , Thanks for coming back to me. Top five tips for parents. Step 1. Go to Account settings, then Account details b. Networking and WiFi. Parental controls are a set of tools designed to protect and keep children safe online. Billing and payments. nslookup protonvpn. 168. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. There is no cause for concern, and your WiFi is still completely secure. We know that children, particularly. I'll be in touch soon. You can even reboot your Hub from the comfort of your sofa. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Simply uninstall the Virgin Media Connect app and you. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. com. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Welcome to the community and thanks for taking the time to post your issue on the forums. Click Apply. Solved: Hi, I can't seem to turn on Web Safe. 0. I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't. 123. Thanks for getting in touch. . Highlight the show you want. try going to if Web Safe is on this site should be blocked. Just sign in to My Virgin Media and change your settings. 18-04-2022 18:13 - edited 18-04-2022 18:14. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. TV. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. The only person able to manage (and turn off) BT Parental Controls is the account holder, and they'll receive email notifications when changes are made to the settings - useful if someone else in the household tries to override them. 0 Kudos. Click on Web Safe 4. Here you’ll find all the help you need for Virgin Media related problems and issues. Any website unsuitable for children is blocked by default. A new secure password will be generated for you. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. on 13-06-2022 11:42. 2. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Networking and WiFi. Wait a few minutes while your Hub reconnects to the internet, then turn on your computer or device. You’ll be able to block. If you’d like to change the. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Phone. Post reviews of your current and past hosts, post questions to the community regarding your needs, or simply offer help to your fellow redditors. Sabrina. When I go to the settings page and click to turn on, I get the message " Sorry the -. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Changing network settings to use any Public DNS should re-gain full access for the device. 1. Log in to your Virgin Media account using your email address and password. For customers joining from. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected; No, then Web Safe is still on. Thanks!Web Safe turned off but still blocking websites. . You don’t need to be a web wizard to know how to take care of your kids online. 6. As far as i am aware the firewall wont be active in modem mode which will disable all router functions including the firewall. Our speed is great on our phones and my MacBook. Make sure your device is connected to the Virgin Media router. Parental controls leave search sites such as Google and Bing accessible. For more tips on how to keep your kids safe online, visit Internet Matters. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Any website unsuitable for children is blocked by default. Try computers with Cisco’s OpenDNS using 208. 1 into the address bar of your browser. Open a search engine of your choosing. Virgin Media. How to turn on Child Safe. Yes it is possible, log into the hub’s web interface on 192. 8. Please look out for it in the top-right, purple envelope. I'm going to send you a private message so we can look into this for you. Reply. There is a title above the email listing when I open the web email display page saying "Autoforward is active" I click on the cancel (x) button but it reappears each time I reopen the page. You don’t need to be a web wizard to know how to take care of your kids online. Virgin Media also offers an additional security tool called F-What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 1. in/myVM . A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. A PIN will always be needed to watch certain programmes with an age rating, whether they are live or recorded. Sign out . 1. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help further. Any - 5320464. Currently use premiumizer / seren / gaia. Click: Web Safe. Thanks for reaching out to us. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Use Google translate but you won’t be able to search. 1 or whatever else you like. Select the Settings cog in the top right-hand corner. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account.